System Support Services

E-Logic, Inc. is a Small Business Administration (SBA) certified Disadvantaged, Minority-Owned, HUBZone Business headquartered in Washington, D.C. Since 2007, our company has provided Information Technology System Maintenance, Managed Support Services, and Equipment to Federal, Local and State customers. With two additional hub-service locations, in Herndon, Virginia and Miami, Florida, our company has experienced yearly growth, currently our annual revenues exceed $8.5M. We have been awarded contracts and successfully deployed turnkey solution missions within and outside of the continental United States.

At E-Logic, Inc. we believe in providing our employees with an applied learning environment to promote continuous growth. This method includes continuous training in problem solving, communication, time management, and teamwork to develop their knowledge, skills, and in turn they are able to better assist any type of customer.  Our employees receive the necessary training to develop soft skills that allow them to not only be successful as individuals but a valuable asset to the company’s success. Therefore, the company now enjoys a high degree of experience and expertise in support for the following areas:

  • IT Products (Hardware and Software) acquisition and supply
  • IT Hardware/Software Support Service
  • IT Systems Integration, Configuration and Upgrades
  • Logistics, Consolidation and Delivery CONUS/OCONUS
  • IT System Installation and Set-up
  • IT Training Services
  • Project Management Support Services
  • Administrative and Technical Support Services
  • Software Maintenance and Support
  • Testing and Support
  • Help Desk Support
  • Single point of contact (SPOC) for IT Support
  • Basic Incident Management and Problem Management
  • Limited integration with other IT Service Management Processes
  • Some areas/application supported by specialty groups outside of the help desk
  • Level 1/2 support and passes incident ownership if escalation is needed
  • Problem resolution and escalation procedures
  • Knowledge based experience working with Service Level Agreements (SLAs)
  • Tracking solution for all incoming incidents

We provide a complete spectrum of IT products and support services which serve a range of mission-critical initiatives of The U.S. Federal Government and Federal Prime Contractors with missions within the U.S. and across Central & South America, Africa and the Middle East.